No Updates at All:
Even if a package has been picked up, sometimes the carriers won't scan the label until it reaches the first sorting facility. During peak season / times, this often gets worse, but don't worry, it doesn't mean the package is really lost. Oftentimes it will end up being delivered before any updates appear online.

Stopped Updating:
Please contact the carrier with your tracking number and provide notice that something seems wrong. Oftentimes, they can initiate a trace for the package and keep it moving. All shipping labels are generated electronically according to the address information given with your order.

Shipping Insurance:
If you want your package insured for full value, you need to select the optional insurance during checkout. With insurance, we will ship replacements out right away, no waiting required. If no insurance is added, we will help by filing a claim but the final outcome will be decided by the carrier.